Frequently Asked Questions

Which goods are restricted in transit?

The items below may be restricted or prohibited, please contact our team for more information.

  1. Animals
  2. Antiques
  3. Bullion
  4. Cashier’s Cheques
  5. Currency
  6. Explosives
  7. Firearms
  8. Foodstuffs
  9. Jewellery
  10. Liquor
  11. Money Orders
  12. Perishables
  13. Pharmaceuticals / Drugs
  14. Plants
  15. Pornographic Items
  16. Precious Metals / Stones
  17. Stamps
  18. Tobacco
  19. Travelers Cheques
  20. Works of Art

We can also provide comprehensive insurance cover for more valuable items on request.

Do I have to open an account?
You do not have to have an account to book a consignment, and you can pay by credit card without opening an account. However, you may be eligible for preferential rates by opening an account. Please contact our team for more information contact us.
Once my account is open how will I be invoiced?
We will invoice you via email on a weekly basis.
What paperwork do I need for my international shipment?

If you have an account with us, then when you have booked a consignment on our online system , it will automatically generate all the necessary paperwork for you. If you are a non account customer please call our team and we will be able to assist and advise.

We will need a full description of items along with value per item, for Customs purposes.

For some special items, you may be required to provide additional paperwork ie declaration of specific wood types, commodity codes for electronic items.

If you have any queries or unsure our team will be on hand to help.

How do I track my shipment online?
To track your shipment, enter your consignment number/tracking number into the ‘Track shipments’ tab on the main page.
How can I find out my User Name and Password?
Please contact us by phone or email to request a reminder of your User Name and/or Password.
How do I obtain a Proof of Delivery?

Proof of deliveries (POD’s)

When your account is set up we can add a receiving email and the system will automatically generate these to you. Alternatively you can view these online.

If you do not have an account with us, no problems! Our team will help you. Just call or email.

Can you provide a packing service?
Yes, our team can offer a professional packaging service for all of your goods. If you require this service speak to our team.
Do you provide insurance?
We advise our customers to always take up insurance. This can be via your own insurance, however if you don't have, we can provide comprehensive insurance for your items on request.
Are my goods insured in transit?
All of our vehicles are fully insured for carriage of goods. This means your items are automatically covered by our terms and conditions to a maximum of $1000 per consignment. If you require additional insurance, please contact us.
Do I need an account?
No, but there are benefits of having one. We accept bookings over the phone using credit card . For more information, please email us
How do I set up an account?
We would love to speak to you personally about setting up an account. Why don’t you contact us to find out more.
Do we operate outside of California US?
Yes, we offer a nationwide delivery service for same day deliveries wherever possible contact us to find out more details.
What are your opening hours?
We are open Monday to Friday 08:00 to 6.00pm. For all weekend and evening deliveries, please Contact us 24 hours before to have this specially organised for you.
Why does my parcel need to be addressed if I have already provided this on the phone?
This is to avoid having your parcels getting lost especially when delivered to places like hotels, council houses etc. It is advisable that you address your package to whom it needs to be delivered to.